Get to Know ONCO: Todd Carter

ONCO > Get to Know ONCO: Todd Carter

Please join us in welcoming Todd Carter as ONCO’s new Manager of Registry and Technical Support. With extensive experience in cancer registry operations, technical support, programming, IT security, and customer support leadership, Todd brings a wealth of knowledge to his role. Drawn to ONCO by our reputation for exceptional customer support and collaborative culture, Todd is eager to help strengthen communication and refine processes across teams, all while supporting ONCO’s mission of empowering cancer registry programs through innovative tools and support.

We’re thrilled to have Todd on board — read on to learn more about the expertise, perspective, and passion he brings to the team.

Todd Carter, Manager of Registry and Technical Support at ONCO

Tell us about your professional journey prior to joining ONCO.  Specifically, what are your experiences that led you into your current role as Manager of Registry and Technical Support?

I began my career in cancer registry in December of ’94.  I graduated with a degree in computer science and cancer registry was my first full time professional job. I started as a programmer/level 2 support person. A few years later, I oversaw a team of programmers and began focusing more on customer support leadership. As with all small companies, there are many hats to wear. I became involved with automated interfaces as well as IT security. The one constant was how to provide the best product and service to the cancer registry clients we supported.

What does success look like to you in this role over the next year?

I am really looking forward to leveraging the hard-working team members of ONCO with my combined experience. Particularly making good processes great. I’ve always felt good communication is hard to come by in most businesses. It is an art form, both in verbal and written. One task that I will be focusing on improving is cross team communication. Having danced on both sides of the tech and support world for so long has afforded me insights on getting teams aligned on common language and processes.

What drew you to ONCO and our mission?

Mostly it was word on the street. Seeing ONCOlog grow from a distance, and hearing customers rave about the top-level support they were receiving, I knew something was going well. I had been told many years ago that the core of what our cancer registry end users want is great customer service. Sure, there can be functionality and workflow that can gain efficiency and separate vendors, but what separates the good companies from the great ones is how well customer support is done. And no one is doing that better than ONCO.

How would you describe your leadership style?

I genuinely like to grow people in their day-to-day work. I’ve learned that there will never be a time when I won’t have something new to learn in this industry or something that I could do better, even 15 years from now. So daily refinement is very important. It’s also a goal of mine to be seen as servant leadership. The growth of those around me is paramount.  We succeed as a team and not as individuals. I’ve been accused of having a very calm personality which I hope makes the day-to-day chaos seem more manageable.

What are you most looking forward to as you get started at ONCO?

I look forward to working with this great team and being able to work in one unified direction. In working for a larger company, I realized how much I missed having that small company singular focus that I had experienced previously and that doing all things cancer registry was a really good thing.  We all chose this field to make our career out of. It’s a calling of sorts. There’s nothing that motivates me more than knowing this company can do great things to progress cancer care with our customers and ultimately the sick patients they care for.

Outside of work, what do you enjoy spending your time on?

Beyond spending time with my beautiful wife and cats, I’m an avid music fan. I don’t play any musical instruments but I’m endlessly listening to music. I’ve also been a music reseller for almost 30 years now. I don’t want to go into my eBay and Whatnot addiction.